Breaking: TUI to close 166 shops across the UK in another blow to travel industry
In a big blow to the travel industry TUI are to close 166 of their shops across the nation as revenue plummets due to the coronavirus.
Managing director Andrew Flintham said: ‘We want to be in the best position to provide excellent customer service, whether it’s in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do.
‘It is therefore imperative that we make these difficult cost decisions, look after our colleagues during such unprecedented uncertainty and also offer a modern customer service.
‘Customer behaviours have already changed in recent years, with 70% of all TUI UK bookings taking place online.
‘We believe Covid-19 has only accelerated this change in purchasing habits, with people looking to buy online or wishing to speak with travel experts from the comfort of their own home. ‘We have world-class travel advisers at TUI, so we hope many of them will become homeworkers and continue to offer the personalised service we know our customers value.’
TUI already cancelled thousands of holidays after locations such as Spain were taken off of the safe ‘green list’ the UK had put in place.
TUI will issue another statement soon.